Resolving issues in your rental home or commercial space

A power outage can be frustrating, but with a few simple steps, you may be able to resolve the issue. We understand the frustration it can cause, but we're here to help with handy tips and advice. If you can't resolve it, we're happy to assist you personally.

Complete power outage?

- Do you have a digital meter? Then it will be 'dead' during a general power outage, with the display and all lights off.
- Don't have a digital meter? Check if the power outage is only in your house or a general power outage in the entire neighborhood. For example, look at the street lighting or ask your neighbors if they are also experiencing a power outage.
- In the event of a general power outage, call the national number for power outages at 0800-9009.
- If your fuses are (partially) tripped and the outage doesn't affect multiple homes, there may be a faulty device in your home causing the power outage. Follow the next steps to check if this is the case.

Power outage due to a faulty device?

- Go to the meter box or electrical panel in your home.
- Check if a fuse has blown or a switch has tripped.
- Turn off all electrical appliances, lighting, and switches.
- Start by plugging in one appliance or turning on one lighting source.
- Check if the fuse remains on and no disruption occurs.
- Repeat this process for each device or lighting source on the respective circuit.
- If you reconnect a device and the fuse immediately trips again, you may have found the problematic device.
- Remove the device from the outlet and test again.
- If the identified device seems faulty, repair or replace it if possible. If the device is owned by the landlord, notify us.

If the above steps don't help, please contact us, and we'll be happy to assist you further. However, please be aware that the costs may be your responsibility if the above steps could have resolved the issue. We aim to support you in resolving disruptions as effectively as possible.

A clogged drain can be frustrating, but with a few simple steps, you may be able to resolve the issue. Here's a guide to help you deal with a clogged drain.

1. Try a plunger:
- Seal all overflow openings, if any, with tape.
- Place the plunger over the drain and make a suctioning motion.
- Flush the drain with hot water.

2. Use a drain cleaner:
- Purchase a drain cleaning solution.
- Follow the instructions on the packaging.
- Pour the drain cleaner down the drain and flush it with hot water.

3. Clean the trap (s-trap or p-trap):
- Locate the trap under the sink or basin.
- Remove the trap and rinse it clean.
- Check for blockages and debris.
- Reassemble the trap.

If the clog persists after following these steps, please contact us. We are ready to assist you further and can arrange for a plumber if necessary. Please be aware that if the clog could have been cleared with the above steps, the costs may be your responsibility. We understand that a clog can be inconvenient and want to help you resolve the issue quickly.

If you have a faulty tap, you can try the following to resolve the issue. It's often related to the sealing rings, which you can replace yourself. If the sealing rings are not the problem and the tap needs to be replaced, please contact us for a plumber.

1. Shut off the water supply:
- Turn the shut-off valve under the sink or basin clockwise to shut off the water supply to the tap.
- If there is no shut-off valve, close the main water shut-off valve in your home, which is usually located next to the water meter.

2. Gather the right tools:
- Make sure you have an adjustable wrench, screwdriver, and possibly an Allen wrench.

3. Examine the leaking tap:
- Check where the leakage is occurring: at the spout or at the handle.

4. Repair the tap spout:
- Loosen the nut at the base of the spout with the adjustable wrench.
- Check and replace the rubber rings and seals if necessary.
- Clean the parts, apply some faucet grease, and tighten the nut securely.

5. Repair the tap handle:
- Remove the handle by unscrewing screws or fasteners.
- Check and replace the rubber rings or O-rings if necessary.
- Clean the parts, apply some faucet grease, and reattach the handle securely.

6. Open the water supply:
- Turn the shut-off valve under the sink or basin counterclockwise to open the water supply.
- Check for leaks to see if the problem has been resolved.

If the above steps do not help, please contact us, and we will be happy to assist you further. However, please be aware that the costs may be your responsibility if the above steps could have resolved the issue. We aim to provide you with the best possible support in resolving problems.

A leaking siphon can be a common plumbing issue in your kitchen or bathroom. Fortunately, you can often resolve the problem yourself with a few simple steps:

1. Place a bucket or container underneath:
- Position a bucket, container, or towels beneath the siphon to catch any leaking water during the repair.

2. Remove the leaking siphon:
- Use water pump pliers or an adjustable wrench to loosen the retaining nuts of the siphon counterclockwise.

3. Clean the siphon:
- After removing the siphon, clean it thoroughly. Check for blockages or dirt and rinse the siphon with warm water.

4. Check and replace rubber rings:
- Inspect the rubber rings and gaskets in the siphon for wear, tears, or damage. Replace them if necessary with new rings available at any hardware store. If you're unsure about the size, take the siphon with you to the store.

5. Reassemble the siphon:
 -  Place the cleaned or replaced siphon back in its original position. Ensure that the siphon fits snugly and tighten the retaining nuts firmly by hand or with pliers.

6. Check for leaks:
- Turn the water supply back on and let the water flow through the sink or basin. Check for any leakage around the siphon. If there are still leaks, tighten the nuts slightly. Be cautious not to overtighten to avoid damage.

If the above steps do not resolve the issue, please contact us, and we will be happy to assist you further. However, please keep in mind that if the above steps could have resolved the problem, the costs may be your responsibility.

If you have district heating, please report the malfunction to your district heating provider. If you pay an advance to us for district heating, report the malfunction to us.

Do you have your own central heating boiler (CV-ketel)? Follow the steps below to try to resolve a central heating boiler malfunction:

1. Check the thermostat: Ensure that the thermostat is set to the correct temperature for heating.

2. Check the pressure of the central heating system: Look at the pressure gauge on the central heating boiler and verify that the pressure is between 1.5 and 2 bar. If necessary, refill the central heating system. Watch the instructional video below to see how to easily refill a central heating boiler.

Check the instruction video here
Tip: use the subtitle translator in the youtube video via settings.

3. Verify the power supply: Ensure that the central heating boiler is switched on and that the power supply is not interrupted. Check the circuit breaker or fuses and reset them if needed.

4. Check the gas supply: Ensure that there is no disruption in the gas network. Contact the gas network operator if you have no gas for cooking or if you notice that other people in the vicinity are also experiencing a gas outage.

5. Inspect the radiator valves: Make sure that all radiator valves are fully open to ensure optimal flow of hot water. Problems can occur if, for example, only the radiator valves in the living room are open, and most other rooms are closed. This can increase the pressure in the central heating system and cause central heating boiler malfunctions. Make sure you never fully close the radiator valves, but always leave them slightly open to maintain optimal flow and prevent malfunctions.

6. Reset the central heating boiler: Consult the manual to see if there is a reset button and attempt to reset the central heating boiler.

7. Error code: Refer to the central heating boiler manual for more information on error codes and possible solutions.

If the above steps do not help, please contact us. We are ready to assist you further. However, please be aware that if the above steps could have resolved the issue, the costs may be your responsibility.
Part 6: No hot water
If you have no hot water throughout the house, follow the same steps as for "No heating." If you only have no hot water at a single tap, follow the steps for "Tap is leaking, difficult to turn, or provides less water."

If you experience a leak in your rental property, there are several steps you can take:

1. Take immediate action:
   - Shut off the water supply to the leaking area to prevent further damage. Turn off the shut-off valve or, if necessary, the main water supply to the property. The main water supply is typically located next to the water meter.
   - If the leak is coming from an upstairs unit, ask your neighbor to stop the water supply or resolve the issue.
   - If the leak occurs during a storm and is caused by clogged gutters, you can try to safely clear the blockages to prevent further damage.

2. Report the leak to us:
   - Contact us as soon as possible to report the leak. Provide detailed information about the location and severity of the leak.

3. Take photos and document:
   - Take photos of the leak and any damage that has occurred. This can be useful for insurance purposes and as evidence.

4. Limit further damage:
   - Place bins, buckets, or towels under the leaking point to collect water and prevent damage to the floor or furniture.
   - Move furniture, carpets, or other valuable belongings away from the leaking area to protect them.

If you experience a leak in your rental property, there are several steps you can take:

1. Take immediate action:
- Shut off the water supply to the leaking area to prevent further damage. Turn off the shut-off valve or, if necessary, the main water supply to the property. The main water supply is typically located next to the water meter.
-  If the leak is coming from an upstairs unit, ask your neighbor to stop the water supply or resolve the issue.
- If the leak occurs during a storm and is caused by clogged gutters, you can try to safely clear the blockages to prevent further damage.

2. Report the leak to us:
- Contact us as soon as possible to report the leak. Provide detailed information about the location and severity of the leak.

3. Take photos and document:
- Take photos of the leak and any damage that has occurred. This can be useful for insurance purposes and as evidence.

4. Limit further damage:
- Place bins, buckets, or towels under the leaking point to collect water and prevent damage to the floor or furniture.
- Move furniture, carpets, or other valuable belongings away from the leaking area to protect them.

We understand that neighborly disturbances can be bothersome and want to help you address this issue. Here are some tips:

1. Initiate a conversation:
- Engage in a respectful conversation with your neighbors. Calmly explain which behaviors or noises are causing distress and how they are affecting you.
- Give them the opportunity to share their side of the story as well. Sometimes, people may not be aware of the discomfort they are causing.

2. Maintain a log:
- Keep a log of incidents. Record the date, time, nature of the disturbance, and how it is affecting you.

3. Contact us:
- If the discussion with your neighbors does not lead to a resolution, please contact us. We are here to help and will do our best to address the issue.

4. Consider mediation:
- In some cases, mediation with the help of a community officer may be a suitable solution. They can assist in resolving disputes between neighbors.

We want you to have a pleasant living experience. We encourage open communication and are ready to support you in resolving any problems. Your comfort and well-being are important to us.

We understand that a mouse infestation can be troublesome, and we'd like to assist you in addressing this issue. Typically, controlling a mouse infestation is the responsibility of the tenant unless it is caused by a structural problem. Here are some practical tips to combat a mouse infestation:

1. Secure food items:
- Ensure that food is securely stored in airtight containers. This minimizes access to food sources and reduces attractiveness to mice.

2. Maintain cleanliness:
- Keep your home clean and free of crumbs and food residues. Regular cleaning, especially in kitchens and dining areas, helps eliminate potential food sources for mice.

3. Use mouse traps:
- Place mouse traps in strategic areas where you have observed mouse activity. Choose the appropriate type of mouse traps, such as snap traps or live traps, and position them along walls, near food sources, or in dark corners.

4. Avoid toxic substances:
- Be cautious if you choose to use toxic substances. Follow the instructions on the packaging carefully. Keep in mind that toxic substances can be harmful to other animals and pets, so use them responsibly.

5. Stay vigilant:
- Monitor the situation and remain alert to signs of mouse activity. Acting promptly helps prevent a small mouse population from growing into a larger problem.

If the above steps do not help, please contact us, and we will be happy to assist you further. However, please be aware that costs may be incurred on your part if the above steps could have resolved the issue.

We understand that a non-working dishwasher can be very frustrating, and we would like to assist you in resolving this issue. Here are some steps you can take:

1. Check the power supply:
- Make sure that the dishwasher is properly connected to the electrical outlet and that there is power going to the appliance. Check for loose plugs or damaged cables.

2. Check the water supply:
- Ensure that the dishwasher's water supply valve is fully open. Partially closed valves can obstruct the water flow and disrupt the dishwasher's operation.

3. Clean filters and spray arms:
- Verify if the dishwasher's filters and spray arms are clean. Remove any food residues or dirt that may clog the filters. Clean the spray arms to ensure they can rotate freely and distribute water evenly.

4. Check the drain pump:
- Inspect if the dishwasher's drain pump is not clogged. Refer to your appliance's manual for specific instructions.

5. Look for error codes:
- Consult the dishwasher's user manual for information on error codes or potential issues. You may find helpful tips to resolve the problem.

If the above steps do not help, please contact us, and we will be happy to assist you further. However, please be aware that costs may be incurred on your part if the above steps could have resolved the issue. Please also send us a photo clearly showing the brand and model number, so we can better assist you in solving the problem.

1. Consult the online manual:
- Search online for the manual of the specific appliance. Many manufacturers provide manuals and instructions on their website.

2. Follow the instructions in the manual:
- Follow the steps and instructions in the manual to resolve the issue with the appliance.

If the problem persists, please report the malfunction to us with details and a photo of the appliance. Also, send us a photo clearly showing the brand and model number so that we can assist you better in solving the problem.

If the above steps do not help, please contact us, and we will be happy to assist you further. However, please be aware that costs may be incurred on your part if the above steps could have resolved the issue.

If you don't have gas, there may be a disruption in the gas network. In that case, please call the toll-free national emergency number 0800 - 9009.

When detecting a gas odor, it is important to act quickly and safely. Follow these steps:

1. Open all windows and doors:
- Ensure proper ventilation by opening all windows and doors. This helps dissipate the gas odor.

2. Shut off the main gas valve in the meter cabinet:
- Go to the meter cabinet and shut off the main gas valve. This will stop the gas supply and make the situation safer.

3. Do not use open flames:
- Avoid using open flames near the gas odor. Do not light a cigarette and refrain from using lighters, light switches, or other electrical devices that can produce sparks.

4. Call the national emergency number:
- If you smell a gas odor in the hallway, entrance area, or meter cabinet, leave the building immediately and call the free national emergency number 0800 - 9009 from outside, such as using your mobile phone or at a neighbor's place.

5. Contact us:
- If you detect a gas odor at your gas stove, water heater, central heating boiler, or gas heater, please contact us. We will arrange for a plumber to address the issue. Keep in mind that if it's determined that your own appliance, such as a stove that belongs to you, is causing the gas odor, the costs may be your responsibility.

It is vital to act swiftly and take necessary precautions when dealing with a gas odor. Your safety is paramount, so do not hesitate to contact us in case of a gas emergency or gas odor.

If you have no hot water throughout the entire house, please follow the same steps as for 'No heating.' If the issue only occurs at one specific tap, please follow the instructions under 'Water tap malfunctioning.'